Frequently Asked Questions
Help topics are listed below by topic, or search by Keyword(s).
If you don’t see your question, use our online form to Request Help.
|How do I change my password?||
If you know your current password:
Log into the Portal at www.myjibc.ca. To change your pasword, look in the Self Service section in the right column for WebAdvisor for Students. Under User Account there should be a Change Password option:
|I can't remember my password - what do I do?||
If you have previously set up a pasword hint, try entering your User ID on the Show my Password hint page.
Remember that your password is at least 8 characters in length and contains at least one number, one uppercase letter and one lowercase letter. Punctuation symbols are permitted but not the space character.
If you're sure you don't know your...Read More...
|What if I don't have a Student User ID?||
JIBC has recently changed its Student Information System. All Student User ID's are now 8 characters long and start with a lowercase 'j' (e.g. j9999999).
All students who register from July 1, 2015 onward (or that were in a course that completed April 1, 2015 onward) will already have a new Student User ID.
For all other students, a new Student User ID will automatically be created whenever they register for a course using the new system.Read More...
|What information is available through JIBC's WebAdvisor Services?||
Student information available includes:
|What is WebAdvisor?||
WebAdvisor is JIBC's online inquiry and student registration system, at https://webadvisor.jibc.ca.
With WebAdvisor, you can register and pay for classes, view your grades, get your transcripts, and check your class schedule or financial aid status.Read More...
|What's my User ID?||
If you don't know your number, visit the page What's my User ID and enter the required information. Your User ID will be shown to you on the screen.
If you don't have a User ID yet, you'll receive it when you sign up for a course after July 1, 2015.Read More...
|Who has access to JIBC's WebAdvisor Services?||
All students registered in JIBC programs/course(s) and all current employees.
Students can access their personal record but not the records of other students or instructors. Instructors can access information about their courses (e.g. class lists) but not courses taught by other instructors.Read More...
|What courses am I registered for?||
To find out what courses you are registered for, and when they start, view your class schedule.
To do this, look in the Self Service section in the right column for WebAdvisor for Students. Under Academic Profile there should be a My Class Schedule option:Read More...
|Why are my classes not showing up?||
Your classes will only show up in the My Current Classes section of the myJIBC Portal from the start date of the course. Occassionally they will show up before the actual start date if there is reading that needs to be done prior to the start of the course.
Only online courses will be included, not classroom courses.
If you want to see what courses you are registered for, you may ...Read More...
|How can I get a copy of my transcript?||
You can view and print your unofficial transcript using a quick link available in the myJIBC Portal.
Official transcripts are signed and sealed, and need to be ordered through the Registration Office by downloading the Official Student Transcript form.Read More...
|How do I register for a class?||
You look for classes and register using WebAdvisor, our course data tool. When you find a Course you want, and the Section date/time work for you, select the section and register.
If you've taken a JIBC course since April 1, 2015 you'll already have a User ID. Otherwise, you'll need to register for a User ID. This will be emailed to you, along with a password in a separate email.Read More...
|I need to get a receipt for a course.||
If you need either a receipt for a course you took (i.e. Confirmation of Classes), please complete the brief Help Request Form and we'll get back to you as soon as possible.Read More...
|Since JIBC course codes have changed, how do I know what courses I've taken or still need to take?||
Check for course codes in our Course Code Lookup, which lets you search by keyword and sort by codes or titles.Read More...
|How do I get a tuition tax receipt (T2202A)?||
The Tuition, Education and Textbook Amounts Certificate (T2202A) are made available online in late February each year. The Justice Institute of British Columbia does not mail T2202As to students. Follow the steps below to view your T2202A information or print your official receipt.
|How do I make a payment?||
For most courses you must make a payment at the time of registration, but if you are admitted onto a Program you may regsiter for individual course and make payments t a later date.
To make a payment for Courses you have already regsitered for, go to the JIBC Portal www.myjibc.ca and login using your JIBC Student Number and password.
Once logged in, find the Self-...Read More...
|Why am I being charged the International tuition when I'm Canadian?||
Non-Canadian students pay international student tuition. If you're being charged the international fee in error, please doublecheck to ensure that you're not using AutoComplete in your browser, and have indicated "Canada" for your Citizenship Country.Read More...
|I tried to go to WebAdvisor but a box said the "maximum number of cookie values has been reached".||
If you see the message about the maximum number of cookie values, you'll need to clear your browser's cookies. The method for doing this depends on your browser, but usually you'll need to go to your history or internet options, choose to clear your browsing history or data, select cookies, and click delete or clear.
Once you've done this, go to https://webadvisor.jibc.ca ...Read More...
|What software or settings do I need for WebAdvisor?||
Since WebAdvisor is web-based, you'll need an internet connection and a web browser to access it. WebAdvisor is best viewed using Internet Explorer, but will also work with Firefox or Safari.
Note that you must have cookies enabled to use WebAdvisor, as a session cookie is placed on your computer while you're using it. The cookie is erased when you close your browser. You can enable cookies in your web browser.Read More...